Customer Grievance Redressal
Are you getting the service you deserve?
At Spice Telecom, we strive to provide the best of services by resolving your problem completely within the shortest possible time. If you feel that your complaint has not been handled completely or there has been a delay in resolving the issue here is what you can do.
Step 1
If you are unhappy with our products, services or your experience at any customer touch point and you are complaining for the first time.
Call our 24 hour customer care line 9844098440, toll free from your Spice Connection within Karnataka or
080-22098440 from your landline
or Enter your complaint here: customercare@spicetele.com
or Write to The Manager, Customer Care, Spice Towers, #75,Richmond Road, Civil Station, Bangalore - 560025
Step 2
If you have not received a resolution and would like to escalate the issue please contact our Nodal Officer:
Ms. Pritham Hunswadkar
Spice Towers,
#75, Richmond Road,
Civil station,
Bangalore - 560025
Contact No - 080-22098183
Fax No. 080-22098441
Email ID: nodal_officer@spicetele.com
Working hours: 10.00 am to 5.00 pm
Working days: Monday to Friday
Step 3
If after following the above steps, if your issue remains unresolved for 7 days, you may approach the Appellate Authority for redressal at Spice Telecom. The Appellate Authority is an authorised person from the core personnel at Spice Telecom. He /she will revert to you within 7 days. To reach the Appellate Authority, you may Contact:
Ms. Vijayalakshmi.K.M
Spice Towers,
#75, Richmond Road,
Civil station,
Bangalore - 560025
Contact No -080-22098141
Fax No. 080-22098441
Email ID: appellate_authority@spicetele.com
Working hours: 10.00 am to 5.00 pm
Working days: Monday to Friday
Please fill in the Appeal form and submit to the Appellate Authority. You can collect a free copy at any of our retail outlets or download here
Status of Appeals
Manual of Practice
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